Terms of Service
These terms govern your use of Redirectly's URL shortening and redirect services.
Table of Contents
1. Acceptance of Terms
By accessing or using Redirectly ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.
These Terms apply to all users of the Service, including without limitation users who are browsers, customers, merchants, and/or contributors of content.
We reserve the right to update and change these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.
2. Service Description
Redirectly provides URL shortening, link management, and redirect services, including:
- • URL shortening and custom link creation
- • Link analytics and click tracking
- • Mobile deep linking capabilities
- • Custom subdomain configuration
- • API access for programmatic link management
- • Temporary link creation with expiration
The Service is designed as a Firebase Dynamic Links alternative, providing similar functionality with enhanced features and reliability.
3. User Accounts
Account Creation
- • You must provide accurate and complete information when creating an account
- • You are responsible for maintaining the security of your account credentials
- • You must be at least 13 years old to create an account
- • One person or legal entity may maintain only one account
Account Responsibilities
- • You are responsible for all activities that occur under your account
- • You must notify us immediately of any unauthorized use of your account
- • You must keep your contact information current and accurate
- • You may not share, transfer, or sell your account to another party
4. Acceptable Use Policy
Prohibited Uses
You may not use our Service for any illegal or unauthorized purpose. You agree not to:
- • Create links to illegal, harmful, or offensive content
- • Distribute malware, viruses, or other malicious code
- • Engage in phishing, fraud, or deceptive practices
- • Spam or send unsolicited communications
- • Violate intellectual property rights
- • Harass, abuse, or harm others
- • Circumvent security measures or access restrictions
- • Use automated systems to abuse the Service
Content Restrictions
Links created through our Service must not direct to content that:
- • Violates applicable laws or regulations
- • Infringes on intellectual property rights
- • Contains adult content without proper age verification
- • Promotes violence, hatred, or discrimination
- • Facilitates illegal activities or services
- • Contains misleading or fraudulent information
Enforcement
Violation of these policies may result in link removal, account suspension, or termination without notice.
5. Content Responsibility
You are solely responsible for the content of URLs you shorten and the destinations they point to. Redirectly does not:
- • Monitor or review all user-generated links
- • Endorse or approve destination content
- • Guarantee the accuracy or safety of linked content
- • Take responsibility for third-party websites or services
We reserve the right to remove links that violate these Terms or applicable laws, but we are not obligated to monitor all content.
You agree to indemnify and hold Redirectly harmless from any claims arising from your use of the Service or the content you link to.
6. Service Availability
We strive to provide reliable service but cannot guarantee 100% uptime. The Service may be temporarily unavailable due to:
- • Scheduled maintenance and updates
- • Technical difficulties or system failures
- • Third-party service disruptions
- • Force majeure events
We will make reasonable efforts to provide advance notice of planned maintenance when possible.
Service Level Targets
- • 99.9% uptime target for paid plans
- • <50ms average response time
- • Global CDN for optimal performance
7. Payment Terms
Subscription Plans
- • Free tier available with limited features
- • Paid plans billed monthly or annually
- • Prices subject to change with 30 days notice
- • No refunds for partial months of service
Billing and Payments
- • Payments processed securely through Paddle
- • Automatic renewal unless cancelled
- • Failed payments may result in service suspension
- • You're responsible for applicable taxes
Cancellation and Refunds
- • Cancel anytime through your account dashboard
- • Service continues until end of billing period
- • No refunds for unused portions of subscription
- • Free trial cancellation takes effect immediately
8. Intellectual Property
The Service and its original content, features, and functionality are owned by Redirectly and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain ownership of URLs and content you submit to the Service. By using the Service, you grant us a limited license to store, process, and display your content as necessary to provide the Service.
You may not:
- • Copy, modify, or distribute our software or content
- • Reverse engineer or attempt to extract source code
- • Use our trademarks without permission
- • Create derivative works based on our Service
9. Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REDIRECTLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
Important Notice
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
10. Termination
Termination by You
- • You may terminate your account at any time
- • Cancellation takes effect at the end of your billing period
- • You can export your data before termination
Termination by Us
We may terminate or suspend your account immediately if you:
- • Violate these Terms or our Acceptable Use Policy
- • Engage in fraudulent or illegal activities
- • Fail to pay applicable fees
- • Abuse or misuse the Service
Effect of Termination
- • Your access to the Service will cease immediately
- • Your links may become inaccessible
- • We may delete your account data after 30 days
- • Provisions that should survive termination will remain in effect
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Redirectly is incorporated, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration, except where prohibited by law.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
12. Contact Information
If you have any questions about these Terms of Service, please contact us:
Agreement to Terms
By using Redirectly, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These Terms constitute the entire agreement between you and Redirectly regarding the use of our Service.